Frequently Asked Questions
Here are answers to some questions we receive. Feel free to contact us if you don't see your question listed.
Our business hours are 9am-5pm Monday through Friday, but may possibly answer emails and social media inquiries on the weekends.
Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on an online site so others can see what our service has to offer. We love to read customer reviews!
Customized house cleaning services are available weekly, every other week, 3 week rotations or monthly service. Each home is custom bid to meet the customer’s needs with a guarantee on the quality of work performed.
No, you do not need to stay for our home cleaning services. We will just need to have a way to enter the home. We will text you an ETA before arriving and will text you again when we are leaving. Of course, you are more than welcome to stay at home if you would like.
The price to clean a home/business is based on its size, condition and service needs.
Yes, of course we are fully insured.
Thank you for contacting us. We will get back to you as soon as possible
(978) 304-3013
cleaningbycelma@gmail.com